Senior Product Manager · Strategic Leader

Shikha Kaul

I turn business challenges into product success stories.

With 16+ years in the IT industry, I bridge the gap between business vision and technical execution - leading product initiatives at Fortune 500 companies like ResMed, Manulife Financial, and TCS to deliver products that users love and businesses depend on.

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Shikha Kaul, Senior Product Manager
Product Strategy
Agile Leadership
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Trusted by teams at

About Me

Sixteen years in. Still shipping.

A product leader and strategic thinker - working where business vision meets technical execution.

As a Senior Product Manager with 16+ years in the IT industry, I bridge the gap between business vision and technical execution to deliver products that users love and businesses depend on. I've led product initiatives at Fortune 500 companies including ResMed, Manulife Financial, and TCS.

The results speak for themselves: time-to-market reduced by 35%, customer satisfaction scores improved by 40%, and revenue growth exceeding $10M annually. My approach combines data-driven decision making with deep customer empathy. I don't just manage products - I champion them, ensuring every feature we ship solves real problems and delivers tangible value.

Strategic VisionAligning product roadmaps with business objectives
Cross-Functional LeadershipUniting engineering, design, and business teams
Execution Excellence98% on-time delivery across 50+ product launches
Regulated-Industry ExpertiseHealthcare, insurance, and financial services
I don't just manage products - I champion them. Every feature we ship should solve a real problem and deliver value you can measure.
Portfolio

Impact-driven product work.

Case studies from healthcare SaaS, financial services, and enterprise consulting.

ResMed / Brightree Healthcare SaaS

Enterprise Healthcare Platform Transformation

Led the strategic product roadmap for a cloud-based healthcare management platform serving 500+ healthcare organizations and impacting millions of patient journeys.

Challenge

Legacy systems causing 40% customer churn risk, slow feature velocity, and declining NPS scores in a highly competitive market.

My Approach

  • Conducted 50+ customer interviews to identify core pain points
  • Implemented data-driven prioritization using RICE scoring
  • Established cross-functional pods for faster iteration cycles
  • Created customer advisory board for continuous feedback loops

Results Delivered

40% Improved Stakeholder Alignment
35% Faster Time-to-Market
25% Increase in Customer NPS
$4M Annual Revenue Retained
Manulife Financial FinTech / Insurance

Digital Transformation for Financial Services

Spearheaded requirements analysis and product discovery for critical financial applications during a multi-year modernization initiative.

60% Process Automation
100% UAT Success Rate
Enterprise Scale Regulatory Compliance Process Optimization
TCS IT Consulting

Multi-Client Enterprise Solutions

Managed end-to-end product delivery for enterprise clients across telecom, banking, and retail sectors.

15+ Projects Delivered
100% Client Satisfaction
SDLC Management Vendor Coordination Gap Analysis
Differentiators

What sets me apart.

Technical Depth + Business Acumen

With an engineering background and years in business analysis, I speak both languages fluently. I can dive deep with developers and present confidently to C-suite executives.

Healthcare & FinTech Expertise

Specialized experience in regulated industries where compliance, security, and user trust are non-negotiable. I understand the unique challenges of building products in these spaces.

Stakeholder Whisperer

I've built consensus among competing priorities across 6 organizations. My superpower is turning conflicting stakeholder needs into aligned product visions.

Metrics-Obsessed

Every feature I ship has success criteria. I establish KPIs upfront, measure relentlessly, and iterate based on data - not opinions.

Resume

The career journey.

From software engineering to senior product leadership - a straight line of shipped outcomes.

Experience

Sept 2021 - Present

Technical Product Manager / Senior BA

ResMed / Brightree

  • Own product vision, strategy, and roadmap for healthcare SaaS platform
  • Lead discovery sessions with 50+ enterprise clients to identify opportunities
  • Drive agile ceremonies and manage product backlog for 3 scrum teams
  • Reduced feature cycle time by 35% through process optimization
  • Achieved 40% improvement in stakeholder alignment scores
Dec 2018 - Sept 2021

Business Analyst

Manulife Financial

  • Led requirements elicitation for $5M+ digital transformation initiatives
  • Created comprehensive BRDs and FRDs for enterprise applications
  • Facilitated UAT with 100% success rate across 8 major releases
  • Developed risk mitigation strategies reducing project delays by 25%
Jan 2017 - Sept 2018

Senior Business Analyst

Tata Consultancy Services

  • Managed full SDLC for 15+ enterprise client projects
  • Conducted gap analysis identifying 30% efficiency improvements
  • Coordinated cross-functional teams across 3 time zones
  • Maintained 100% client satisfaction rating
2009 - 2016

Software Engineer & QA Analyst

Teamware, Velankani, Global Sourcing

  • Built technical foundation in software development and testing
  • Automated regression testing reducing QA cycles by 50%
  • Developed expertise in telecom billing and enterprise systems

Education

Graduated May 2009

Bachelor of Engineering

University of Pune, India

Computer Science & Engineering

Certifications

Certified Scrum Product Owner (CSPO)
Professional Agile Leadership
JIRA & Confluence Administration
SQL & Advanced Data Analytics
Business Analysis Professional

Industries

Healthcare Technology
Financial Services & Insurance
Telecommunications
Enterprise SaaS
Skills

The toolkit.

Core proficiencies, sharpened over 16 years of product and analysis work.

95%

Product Strategy

95%

Agile/Scrum

92%

Stakeholder Mgmt

95%

Requirements

88%

Data Analysis

90%

Team Leadership

Product Management

Product Roadmapping Backlog Prioritization User Story Writing Sprint Planning Release Management Go-to-Market Strategy Competitive Analysis Product Discovery

Leadership & Communication

Cross-functional Leadership Executive Presentations Workshop Facilitation Conflict Resolution Vendor Management Client Engagement

Analytics & Research

Customer Interviews A/B Testing Metrics Definition SQL Queries Data Visualization Market Research

Tools & Platforms

JIRA
Confluence
Figma
Azure DevOps
Tableau
SQL
Miro
Aha!
Value

How I add value.

What I bring to your team - from vision setting to shipped, measured outcomes.

01

Product Vision & Strategy

I define compelling product visions that align with business goals and resonate with users - from market analysis to roadmap creation.

Clear product direction Aligned stakeholders
02

0-to-1 Product Development

From initial concept to market launch, I guide products through every stage - 50+ products from ideation to launch, on deadline and on budget.

Faster time-to-market Reduced development costs
03

Agile Transformation

I implement and optimize agile practices that boost team velocity and product quality - across Scrum, Kanban, and SAFe methodologies.

35% faster delivery Improved team morale
04

Stakeholder Alignment

I bridge gaps between business, technology, and users. Structured communication and transparent processes keep everyone moving in the same direction.

Reduced conflicts Clear priorities
05

Customer & Market Research

Comprehensive customer interviews, competitive analysis, and market research inform every product decision. Every feature I advocate for is backed by evidence.

Data-driven decisions Validated assumptions
06

Product Analytics & Optimization

I establish metrics frameworks, track KPIs, and drive continuous improvement. If we can't measure it, we can't improve it.

Clear success metrics Continuous improvement
Testimonials

What people say.

"Shikha has an exceptional ability to translate complex business requirements into clear, actionable product specifications. Her strategic thinking and collaborative approach make her an invaluable asset to any product team. She doesn't just manage products - she champions them."
Product Leadership Team ResMed / Brightree
"Working with Shikha was a game-changer for our project. She consistently delivered high-quality documentation, maintained excellent stakeholder communication, and always kept the user's needs at the center of every decision. Her attention to detail saved us countless hours of rework."
Project Management Office Manulife Financial
"Shikha brings a rare combination of technical depth and business acumen. She can dive into technical discussions with developers and then present to executives with equal confidence. Her ability to build consensus among competing stakeholders is truly impressive."
Engineering Leadership TCS

Ready to build something great?

I'm currently exploring new opportunities where I can drive product excellence and make a meaningful impact. Let's discuss how I can help your team succeed.

Let's Talk or download my CV
Contact

Get in touch.

Let's work together

Whether you're hiring for a senior product role or want to talk product strategy, I'd love to hear from you. Based in Nova Scotia, Canada - collaborating across time zones.

Email mailme@shikhakaul.com Phone +1 (902) 401-3334 LinkedIn shikha-kaul
Location Nova Scotia, Canada

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